Zeven Store

1. How can I place an order?
Browse your favorite gadgets, accessories, or digital items on Zeven Store, select the product, choose quantity, and click “Add to Cart.”

Proceed to checkout, enter your details, and confirm your order — simple and fast ⚡.

2. What payment methods do you accept?

We support multiple secure payment options in Nepal, including:

Paypal
eSewa / Khalti / Bank
COD (if available)

3. How can I track my order?

You can track your order anytime using your Order ID on our Track Order page.

4. What is your return policy?

We offer a 7-day return policy on most products.

Items must be unused and in original condition
Includes original packaging and accessories
Some items (like opened earbuds, vapes, or clearance products) are non-returnable

5. How long will it take to receive my order?

Delivery usually takes:

Kathmandu Valley: 1–3 business days
Outside Valley: 3–5 business days

Delivery time may vary based on location and availability.

6. Can I change or cancel my order after placing it?

Yes, but only within a short time after placing the order.

👉 Contact us immediately via Instagram or WhatsApp for quick changes.

7. Do you ship all over Nepal?

Yes ✅ We deliver all across Nepal.

Shipping charges and delivery time may vary depending on your location.

8. How do I apply a discount code to my order?

At checkout, enter your code in the “Promo Code” section and click apply.
Your discount will be updated instantly.

9. Is my payment information secure?

Yes 🔒 We use secure encryption systems to protect your data.
Your payment details are never stored on our servers.

10. What should I do if I receive a damaged or incorrect item?

If this happens:

Contact us within 24 hours of delivery
Send clear photos/videos
We’ll arrange a replacement or refund ASAP

11. Can I create a wishlist?

Yes ❤️ Just tap the heart icon on any product to save it to your wishlist.

12. What should I do if I forget my password?

Click “Forgot Password” on the login page and follow the steps to reset it.

13. How can I contact customer support?

We’re here to help 💬

📩 Email: support@zevenstore.com
📱 Instagram: @zevenstorenp
⏰ Support Time: 10 AM – 8 PM (Daily)

This FAQ is tailored for Zeven Store and may be updated anytime to improve your shopping experience.

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